Your statutory right to return. If the 3rd Party Product is faulty or defective, you have the legal right to either:
- reject the faulty or defective 3rd Party Product and request a refund from the respective 3rd Party Seller within 14 days after
you return any faulty or defective 3rd Party Product to the respective 3rd Party Seller on the condition that you return such
faulty or defective 3rd Party Product within 30 days of receiving it, whether by way of delivery or collection; or
- request that the 3rd Party Seller either repairs (if appropriate) or replaces the faulty or defective 3rd Party Product on the condition
that you return such faulty or defective 3rd Party Product within 30 days of receiving it, whether by way of delivery or collection
(“short term right to reject”). If you exercise this right, the 30 day period for the “short term right to reject” is
paused until you receive back the repaired or replaced 3rd Party Product. On return of the repaired or replaced 3rd Party
Product, you have the remainder of the 30 day period, or 7 days (whichever is longer) during which time you can reject the 3rd Party
Product (if still faulty or defective) and claim a refund.
If the 3rd Party Product is faulty or defective after 30 days from delivery or collection, you have the legal right to request that
the 3rd Party Seller either repairs (if appropriate) or replaces the faulty or defective 3rd Party Product but if this is not possible you can reject the
faulty or defective 3rd Party Product and claim a refund (the “final right to reject”) or retain the defective 3rd Party
Product but receive a partial refund.
When a refund is required, this must be a full refund except for 3rd Party Products where over 6 months has passed from delivery or collection.
In such cases, the 3rd Party Seller may make a deduction from the refund to account for your use of the respective 3rd Party Product.
However, note that your right to return does not exist:
- where such 3rd Party Product has been made to your specifications such as a bespoke or made to measure product or a 3rd Party Product
which has been personalised; or
- where such 3rd Party Product has become inseparably mixed with or incorporated into other items; or
- where such 3rd Party Product is something that quickly deteriorates or expires such as a food product; or
- where such 3rd Party Product is a newspaper, periodical or magazine; or
- where such 3rd Party Product is sealed for health protection or hygiene reasons and it has become unsealed after delivery; or
- where such 3rd Party Product is a sealed audio recording or sealed video recording or sealed computer software, and it has
become unsealed after delivery; or
- if the 3rd Party Seller is an individual and not a business.
Unless otherwise notified to you in writing by the 3rd Party Seller, you do not have the right to return any non-faulty or non-defective 3rd
Party Product to the respective 3rd Party Seller under any circumstances.